Software maintenance and support plans with written response times
Software keeps changing after launch: dependencies age, browsers and phones update, customers ask for more. Our maintenance plans give your product a team with monthly hours and a response time written into the plan.
Billed yearly by default, save 15 percent.
Growth
Monthly written report
- Uptime and error monitoring
- active
- Security and dependency updates
- applied
- Small features and improvements
- 2 shipped
- Response within 1 business day
- in plan
Software maintenance and support pricing
Care
$842$990 per month, $10,104 billed yearlybilled monthly
- 10 hours of team time every month
- Uptime and error monitoring
- Security and dependency updates
- Bug fixes within the monthly hours
- Monthly written report
Growth
$2,117$2,490 per month, $25,404 billed yearlybilled monthly
- 30 hours of team time every month
- Everything in Care
- Small features and improvements
- Response within 1 business day
- Monthly written report with next steps
Scale
$4,242$4,990 per month, $50,904 billed yearlybilled monthly
- 65 hours of team time every month
- Everything in Growth
- Roadmap work planned with you each month
- Response within 4 business hours
- Quarterly architecture and performance review
- Care
- Monthly$990
- Billed yearly$842 per month
- What you get each month10 hours, monitoring, dependency updates and fixes
- Growth
- Monthly$2,490
- Billed yearly$2,117 per month
- What you get each month30 hours, small features, response within 1 business day
- Scale
- Monthly$4,990
- Billed yearly$4,242 per month
- What you get each month65 hours, roadmap work, response within 4 business hours
| Plan | Monthly | Billed yearly | What you get each month |
|---|---|---|---|
| Care | $990 | $842 per month | 10 hours, monitoring, dependency updates and fixes |
| Growth | $2,490 | $2,117 per month | 30 hours, small features, response within 1 business day |
| Scale | $4,990 | $4,242 per month | 65 hours, roadmap work, response within 4 business hours |
What software maintenance covers
- 01 Monitoring of uptime, errors and performance, with alerts to our team
- 02 Security patches and dependency upgrades before they become urgent
- 03 Framework and runtime upgrades planned within your hours
- 04 App store policy changes and new OS versions for mobile apps
- 05 Backups checked, not just configured
- 06 Bug fixes and small improvements requested in your panel
Maintenance for software we did not build
We can take over an application built by another team. The first month starts with an onboarding review of the code, infrastructure and documentation, counted within your plan hours, and a written list of risks and recommended fixes. Bigger fixes can run as a separate build stage, priced the same way as any custom software development project.
When you need more than a maintenance plan
If your roadmap needs a steady flow of features, a dedicated developer gives you 80 or 160 hours a month on your product. For a large new module, start a new estimate and build it in stages.
Maintenance and support questions
The time from your request in the panel to a team member starting work on it, counted in business hours or days as written in your plan.
No. Hours reset each month. If you often need more, the next plan up gives more hours at a lower price per hour.
Yes. Monthly plans end with the current month. Yearly plans end with the paid year and are not renewed if you cancel before the renewal date.
Keep your software healthy
Choose Care, Growth or Scale and get started.